IT Relocation – the importance of getting IT right.
Business technology equipment is the lifeblood of a company. If systems are not properly working and phones are not ringing, then the organization can’t operate. It cannot be overstated that improper IT Relocation practices during an office move can have dire operational and financial consequences for your business.
Here are 6 IT Relocation Assumptions you should NEVER make before you begin to plan your move:
1) Calling your carrier a month before the move is plenty of time.
Begin working with potential carriers 75 to 90 days prior to the move to avoid expedite charges and other unwelcome surprises. The more bandwidth needed – the longer the lead time. Decide if you will consider changing providers, or simply want to upgrade your current provider.
2) The Cabling in your new location will be fully functional and set up to accommodate your businesses needs.
Have a cable contractor review site plans and verify locations of data closets in the new facility. Is there a need for any additional cabling to be installed?
3) Third Parties like Telcos, ISPs, Riser Management vendors, etc. will execute their portion of your move plan as you expect
After all, you signed an order form and sent it in— you even have written confirmation! At some point in the life of your order something may go wrong. Having a knowledgeable and experienced vendor that assists throughout the entire transition is invaluable.
Ensure the following is done to eliminate the risk of moving into an office without connectivity:
i) Engage professional technical project management. Carriers and ISP’s recognize experienced project management. They are then more likely to assign their best people to the project, and to have a detailed backup plan or resource.
ii) Order new overlapping service wherever possible – and require a functional pre-test. If your T1 line is noisy, or there’s issues with SIP trunks, you want to know BEFORE moving in.
iii) Where possible, plan split telcom provisioning in case a carrier’s failure to properly move your service legacy to new location will not leave you out of touch.
iv) Voice lines – analog POTS – if you have 6 lines in hunt (A-B-C-D-E-F) provision 5 new lines at the new site (G-H-I-J-K) and order call forwarding with remote control on line A. Why? If the carrier fails to move main # A as promised, you can always forward A to line G and you’re still in business.
v) For broadband circuits, make certification pre-testing a requirement. This eliminates the risk of moving into a space without internet or phone service.
4) Equipment that was working and powered down at your legacy location will boot up with configurations and data in tact at the new location.
Taking a pre-move backup may costs time but is completely worthwhile. Imagine the results if your server or phone system were dropped or crushed in a traffic accident during the move.
5) You’ll be able to look up contacts, account numbers, passwords & escalation contacts during a move if unexpected situations arise.
Create a document with all your contacts, separate from a database, which you might not be able to access during a move. Carry it on your smart phone and in a paper copy and have your cell phone charger with you at all times during the move.
6) Furniture & carpeting decisions will not impact the business IT Relocation.
Coordinate the installation of carpeting, furniture and IT gear during the relocation. Furniture impacts data cable ports and server locations. Also, carpeting layout impacts cable locations.
Do you have any further questions? Email us at firstname.lastname@example.org
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